How It Works
Name Your Receptionist
Give it your clinic's name, your doctors' names, and how you want patients to be greeted.
Upload Practice Info
Share your FAQs, service list, or clinic website. It learns your doctors, timings, and specialties in seconds.
Set Patient Languages
Pick the languages your patients speak — English, Hindi, Tamil, Telugu, and more. Just select and save.
Your Practice Goes Live
Embed on your clinic website or share your unique link with patients. They reach you within minutes.
Key Features
Your Own Shareable Link
Every receptionist gets a unique public URL. Share it on WhatsApp, SMS, email, or social media — patients tap once and start booking. No app downloads, no portals.
Clinic Website Widget
Copy one line of code and embed a chat & voice widget on your clinic website. Patients book appointments and ask questions without ever leaving your page.
Every Patient's Language
Speaks English, Hindi, Tamil, Telugu, Kannada, Malayalam and more. Every patient feels heard — in the language they're most comfortable speaking.
Learns Your Practice
Upload your FAQs, service list, or clinic website. It picks up your doctors, timings, specialties, and policies — and answers patients exactly the way your front desk would.
Voice & Chat for Patients
Older patients prefer to talk; younger ones prefer to type. SoTalk handles both — natural voice conversations and chat — with no learning curve for anyone.
24/7 Front Desk
After hours, during consultations, on weekends — your practice stays responsive. No missed calls, no patient drops off because the office is closed.
How It Helps Your Practice
Patient Support at Scale
Handle dozens of patient queries at once — clinic hours, doctor availability, services, directions. Your front desk isn't buried in the phone queue, and no patient is left on hold.
Appointment Scheduling & Rescheduling
Patients book, reschedule, or cancel appointments without interrupting your consultations. Your calendar fills itself while you focus on the patient in front of you.
New Patient Intake
Capture new patient details, reason for visit, and preferred timings — round the clock. The information lands in your dashboard, ready for your team to confirm.
Speak Every Patient's Language
Serve patients in English, Hindi, Tamil, Telugu, Kannada, Malayalam, and more — without hiring multilingual front desk staff or turning anyone away.
Convert More Inquiries Into Bookings
Every unanswered call is a patient who moved on. Instant responses keep prospective patients engaged and turn first-time inquiries into confirmed appointments.
Reduce Front Desk Load
Routine calls — bookings, cancellations, directions, insurance queries — handled automatically. Your team stops chasing the phone and gets back to caring for patients in the clinic.
Frequently Asked Questions
SoTalk is an AI receptionist built for medical practices. It books appointments, answers patient queries about clinic hours, doctors, services, and insurance, and covers your front desk 24/7 — over a shareable link or a widget on your clinic website. From solo GPs to multi-specialty hospitals, SoTalk handles the routine calls so your team can focus on patients.
1. Click "Add to Your Practice" and sign in. 2. Name your receptionist and add your clinic and doctors' names. 3. Upload your FAQs, service list, or share your clinic website URL. 4. Pick the languages your patients speak. 5. Go live — share your unique link with patients or paste the embed code on your website. The whole setup takes minutes, not weeks.
Anything that helps the receptionist answer patients accurately: clinic FAQs, your service or treatment list, doctor profiles and timings, fees, insurance accepted, directions, parking notes, pre-visit instructions. Upload PDFs, Word docs, text files, or just point it to your clinic website. SoTalk indexes everything in seconds and updates whenever you make a change.
Two ways. First, every practice gets a unique shareable link you can send on WhatsApp, SMS, or print on a card at the reception desk — patients tap it and start chatting. Second, you can embed a chat & voice widget on your clinic website. Patients can call or message without downloading any app or filling out a portal.
Open your receptionist settings and copy the embed snippet. Paste that one line into your clinic website (most webmasters drop it into the footer). The widget appears as a small chat bubble in the corner — patients can chat or speak directly from your homepage. It works with WordPress, Wix, Squarespace, custom sites, anything.
SoTalk speaks English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, and more regional Indian languages — over 10 in total. Patients can switch languages mid-conversation and the receptionist responds fluently. Ideal for clinics serving mixed-language neighbourhoods or patients who simply feel more confident in their mother tongue.
Yes. Patients can book new appointments, reschedule, or cancel — by chat or by voice. The receptionist asks for the patient's name, contact, preferred doctor, and time slot, then logs the request to your dashboard so your team can confirm. Cancellations free up the slot automatically, which means fewer no-shows and a fuller calendar.
Yes. After hours, during your consultations, on weekends, public holidays, 2 AM on a Sunday — your receptionist is responding. Patients book the next morning's slot at midnight, working professionals message during their commute, and emergency queries get a polite "please call this number for urgent care" reply you've configured. Nothing slips through.
Both. Older patients usually prefer to talk; younger patients usually prefer to type. SoTalk handles both — natural spoken conversations in your patients' languages and clean text chat. The same receptionist, the same knowledge, in whichever mode the patient chooses. No app to install, no menu trees to navigate.
It only answers from the information you've given it — your FAQs, service list, doctor profiles, and clinic website. It won't invent fees, hours, or treatment claims. When you change consultation timings or add a new specialist, you update the source and the receptionist learns the change instantly. If a question goes beyond what you've shared, it offers to take a message for your team.
Yes. Patient conversations and contact details are encrypted in transit and at rest. Only authorised users at your practice can view conversations and bookings. We follow healthcare-appropriate data privacy practices, and we never use patient information to train external models or share it with third parties.
Your dashboard shows every appointment request, new patient intake, and conversation in real time. Search by patient name, filter by doctor or date, read full transcripts, and export the list for your front desk team. It's the same view your receptionist would have at the desk — just always up to date and never on a lunch break.
Never Miss a Patient Call Again
Give your practice an AI receptionist that books appointments, answers patient queries, and covers your front desk — nights, weekends, and every minute in between.